Dear fellow Fans,
As a Fan Council Member I should like to post My own views of our progress over this season so far.
Just to step back to the start of the season:
We volunteered to represent Fans putting forwards to a; the owners and their management team b; Devils management team. In our own time and not looking for favour or reward.
1: Early meeting with the then management was warm and they requested feedback that they would review and action as required. Subsequent meeting. The management didn’t attend nor fed back to us any actions. In fact no actions were progressed.
2: Meetings with Devils management carried on and good dialogue on a number of topics were progressed. Arena safety the main issue addressed.
3: We set up a desk in the Bar to come and meet us with any issues or topics, not much was fed back to us.
4:At the point the Devils management were in negotiations with the owners Greenbank. Rightly so, meetings were postponed.
5: At our last meeting we were appraised of the transition of management of the arena to Devils management. A reasonable number of issues were reported back as fixed. ( Price lists, Service at Bar and Food. Etc.) A great deal of plans were related to us to improve the match night experience. Minutes of this meeting were delayed in circulation due to Steelers and Giants weekend. No issue there I would say!!!
5: Outstanding main issues: Car parking. Still in progress, new issue More Baby changing areas required. Devils management to action a.s.a.p
The reason I am relaying these actions to you is that I find on reading some of the Forum remarks on our Fan Council, bordering cryptic, boorish, self important and rude. We raised a questionnaire to engage our fellow fans, distributed them around the Arena. Collected a collated the issues. Fed them back to both Devils and the them management. As an aside; we were presented with a hostile reception to this action alone. Some of our Ladies were told in no uncertain manner to clear up the Arena as we made the mess with our questionnaire. Off the top of my head less than 3% returned them to us. I wonder how many of those of you that post your comments on this forum responded. Far from sitting on our hands a great deal of our time has been dedicated to this seasons progress.
We have, no argument the best Club in the league, Team owners to die for, Management and growing Fan base, a fantastic venue. The issues we have addressed to date range from Health and Safety to minor. We can raise any issue or topic without fear of banning or reprisal unlike other Clubs. All I ask is if you have an issue come and speak to us. Our aim is to address these in a timely manner and raise a timely report back to you.
Phil Pepper Block 9 K6 find me on FB or Twitter Happy Hockey Days ALL VIEWS ARE MY OWN
As a Fan Council Member I should like to post My own views of our progress over this season so far.
Just to step back to the start of the season:
We volunteered to represent Fans putting forwards to a; the owners and their management team b; Devils management team. In our own time and not looking for favour or reward.
1: Early meeting with the then management was warm and they requested feedback that they would review and action as required. Subsequent meeting. The management didn’t attend nor fed back to us any actions. In fact no actions were progressed.
2: Meetings with Devils management carried on and good dialogue on a number of topics were progressed. Arena safety the main issue addressed.
3: We set up a desk in the Bar to come and meet us with any issues or topics, not much was fed back to us.
4:At the point the Devils management were in negotiations with the owners Greenbank. Rightly so, meetings were postponed.
5: At our last meeting we were appraised of the transition of management of the arena to Devils management. A reasonable number of issues were reported back as fixed. ( Price lists, Service at Bar and Food. Etc.) A great deal of plans were related to us to improve the match night experience. Minutes of this meeting were delayed in circulation due to Steelers and Giants weekend. No issue there I would say!!!
5: Outstanding main issues: Car parking. Still in progress, new issue More Baby changing areas required. Devils management to action a.s.a.p
The reason I am relaying these actions to you is that I find on reading some of the Forum remarks on our Fan Council, bordering cryptic, boorish, self important and rude. We raised a questionnaire to engage our fellow fans, distributed them around the Arena. Collected a collated the issues. Fed them back to both Devils and the them management. As an aside; we were presented with a hostile reception to this action alone. Some of our Ladies were told in no uncertain manner to clear up the Arena as we made the mess with our questionnaire. Off the top of my head less than 3% returned them to us. I wonder how many of those of you that post your comments on this forum responded. Far from sitting on our hands a great deal of our time has been dedicated to this seasons progress.
We have, no argument the best Club in the league, Team owners to die for, Management and growing Fan base, a fantastic venue. The issues we have addressed to date range from Health and Safety to minor. We can raise any issue or topic without fear of banning or reprisal unlike other Clubs. All I ask is if you have an issue come and speak to us. Our aim is to address these in a timely manner and raise a timely report back to you.
Phil Pepper Block 9 K6 find me on FB or Twitter Happy Hockey Days ALL VIEWS ARE MY OWN