GENERAL - Continental Cup Final 2024
- Thread starter Aberdare_Devil
- Start date
In the end I deleted the items it said seats were not available and then it let me book a tournament pass. So I have no idea where I'll be sitting for the game where it said no seats were available. I've sent an Email to the Devils to clarify, as the office is closed today. I suspect they could be in for a lot of work if lots of people have experienced what I have. Really disappointing.
You probably got lucky in that your seats were free for each game. I was also in at the stroke of 1200 and it was a shambles. Other people have reported the same. It took me nearly 30 minutes before it let me buy anything and even now I have no idea if I've got seats for all of the games. I rang the phone number to sort it out but it gave their opening hours as Tue - Sat. How hard can it be to operate a booking system?
I was trying to buy a Tournament Pass. I'm not a season ticket holder.
I'm pretty sure the booking system is buggy. You pick a seat and then try to get a tournament pass. For this to work, that same seat has to be free for all six games. In my case, the system spotted that the same seat wasn't available for every game and asked me to book alternatives for those games where it wasn't. But when I did that, the system wouldn't let me do it. So eventually, the original seat "timed out" and I had to try again, getting worse and worse seats every time, as other people booked the better seats. Eventually, I tried simply deleting the seats which were not available at checkout and it let me have a tournament pass. Probably wrongly because I'm pretty sure that will leave some seats for some games double booked. A number of other people have reported the same thing (See Devils Twitter Feed).
Unless you get the software right, this can go horribly wrong. Just think about it. You've got hundreds of people scrambling to book individual games and tournament passes all at the same time. The system appeared to spot conflicts but offered no solution that worked. Worse still I found a way around what the system was saying, and that's likely to result in double booking....and chaos.
Does anybody have a contact for somebody who I can raise this with. The Devils should be made aware so they can deal with it.
I'm pretty sure the booking system is buggy. You pick a seat and then try to get a tournament pass. For this to work, that same seat has to be free for all six games. In my case, the system spotted that the same seat wasn't available for every game and asked me to book alternatives for those games where it wasn't. But when I did that, the system wouldn't let me do it. So eventually, the original seat "timed out" and I had to try again, getting worse and worse seats every time, as other people booked the better seats. Eventually, I tried simply deleting the seats which were not available at checkout and it let me have a tournament pass. Probably wrongly because I'm pretty sure that will leave some seats for some games double booked. A number of other people have reported the same thing (See Devils Twitter Feed).
Unless you get the software right, this can go horribly wrong. Just think about it. You've got hundreds of people scrambling to book individual games and tournament passes all at the same time. The system appeared to spot conflicts but offered no solution that worked. Worse still I found a way around what the system was saying, and that's likely to result in double booking....and chaos.
Does anybody have a contact for somebody who I can raise this with. The Devils should be made aware so they can deal with it.
That's exactly the process I followed. It didn't work. Two reasons for the difference. First of all, there's an element of luck. If the seats you choose happen to be free for all six games then it will work. Second, at 5pm there were nowhere near the numbers of people booking tickets, so there is less chance of people competing over seats. You got lucky. Other people didn't.
