We had one directly from Katrina yesterday. It had a voucher attached for the value of the games we had booked that were cancelled. I'd get in touch with her to clarify.
I’ve got 5 tickets left over from cancelled games from last season. If they can no longer be used against future games. Is there a cash refund option (or debit back to account etc).
As I’ll not want vouchers.
Just a note to clarify and reassure you that you are not receiving phishing emails. All customers who bought tickets for the cancelled games between 14th-28th March will be receiving a match night voucher, with no expiry date, to redeem against any home game of choice. Please check your junk folder for an email from kw@cardiffdevils.com
Just a note to clarify and reassure you that you are not receiving phishing emails. All customers who bought tickets for the cancelled games between 14th-28th March will be receiving a match night voucher, with no expiry date, to redeem against any home game of choice. Please check your junk folder for an email from kw@cardiffdevils.com
Anyone still waiting for the email for the games bought between 14th - 28th (non season tickets), I’ve not had anything (checked junk folder).
I've got 5 tickets across 3 games that I couldn’t use.
Just a note to clarify and reassure you that you are not receiving phishing emails. All customers who bought tickets for the cancelled games between 14th-28th March will be receiving a match night voucher, with no expiry date, to redeem against any home game of choice. Please check your junk folder for an email from kw@cardiffdevils.com
Thanks Katrina. I was just about to delete it. Outlook put your mail into my junk folder so I did not see it but the future ticketing mail got through to my inbox. Unfortunately their message said you have purchased tickets (which I hadn't) so it looked very phishy (is that a word)